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Sierra Electronics Return Policy

Any return for any reason must be within 5 days of receipt.

There will be a 15% restocking fee on any items returned unless the fault was ours or the item(s) are damaged or defective.

Shipping charges are not refunded.

If item(s) were "Free Shipping", the actual shipping charge will be deducted from the refunded amount.  If final order amount is under "free shipping" requirements after return, actual shipping will be deducted.

Helmets ordered with headsets installed may not be returned for refund or exchange. Once fitted, we welcome customers to return a helmet at any time to have a headset professionally installed by our staff.

If you incorrectly ordered an item please DO NOT OPEN the packaging. We cannot accept returns for errors when ordering unless the packaging is 100% intact. Please call us if you have any questions about your order BEFORE you    order it. Some of the products have irreplaceable packaging and cannot be resold.

Defective products returned to us in original packaging, as if never opened, with  all accessories and owner manual will be replaced, repaired, or money refunded.

 If you should need to exchange your helmet for one of another size or color,   simply return it to Sierra via common carrier prepaid within 5 days of receipt, with instructions as to which size or color you wish to substitute. To insure a high standard or quality control, no refund or exchange will be honored if the helmet is returned with it's finish scuffed or scratched, any parts missing, the helmet is soiled, or the helmet carton is broken or damaged.

Products returned to us with missing accessories, missing original packaging, or damaged original packaging will be refused. No returns sent COD will be accepted. Returns must be sent pre-paid.

All returns must go through our return authorization process. Send us an email or contact us and we'll give you instructions. Please contact customer service for more information on returning an item.

Special orders cannot be returned except under special circumstances and may incur an additional return fee from the manufacturer or distributor.

Effective 08/09/2010

 


Free Ground Shipping Via Fed Ex, UPS, or Postal Service (OUR CHOICE) Within the Continental United States for All Orders Over $99
 

Sierra will price match any advertised price on in stock items. Restrictions may apply. Please call for details.

 

 


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