Any return for any reason
must be within 5 days of receipt.
There will be a 15%
restocking fee on any items returned
unless the fault was ours or the item(s) are damaged or
Shipping charges are not
If item(s) were "Free
Shipping", the actual shipping charge
will be deducted from the refunded amount. If final
order amount is under "free shipping"
requirements after return, actual
shipping will be deducted.
ordered with headsets installed may not
be returned for refund or exchange. Once
fitted, we welcome customers to return a
helmet at any time to have a headset
professionally installed by our staff.
If you incorrectly ordered
an item please DO NOT OPEN the
packaging. We cannot accept returns for errors when
ordering unless the packaging is 100%
intact. Please call us if you have any
questions about your order BEFORE you
order it. Some of the products have
irreplaceable packaging and cannot be
Defective products returned
to us in original packaging, as if never
opened, with all accessories and
owner manual will be replaced, repaired,
or money refunded.
If you should need to
exchange your helmet for one of another
size or color, simply return
it to Sierra via common carrier prepaid
within 5 days of receipt, with
instructions as to which size or color
you wish to substitute. To insure a high
standard or quality control, no refund
or exchange will be honored if the
helmet is returned with it's finish
scuffed or scratched, any parts missing,
the helmet is soiled, or the helmet
carton is broken or damaged.
Products returned to us with
missing accessories, missing original
packaging, or damaged original packaging
will be refused. No returns sent COD
will be accepted. Returns must be sent
All returns must go through
our return authorization process. Send
us an email or contact us and we'll give
you instructions. Please contact
customer service for more information on
returning an item.
Special orders cannot be
returned except under special
circumstances and may incur an
additional return fee from the
manufacturer or distributor.
Free Ground Shipping Via Fed Ex, UPS, or Postal Service
(OUR CHOICE) Within the Continental United States for All Orders Over $99
Sierra will price match any advertised price on in stock items.
Restrictions may apply. Please call for details.